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Nava is a public benefit corporation on a mission to make government services work better for the people they’re meant to serve. Federal, state, and local government agencies across the country have trusted Nava to modernize critical public services over the last decade. We combine our deep technology and domain expertise to help government agencies improve how people access essential services, reduce administrative burden, and build systems that are flexible to constant improvement.
Martelle Esposito, Director of Partnerships and Advocacy, and Genevieve Gaudet, Director of Nava Labs, explore how AI is reshaping design in government — from making screens to choreographing AI, siloed systems, and human needs across entire service journeys. Essential reading on where UX practice goes next.
Nava's Director of Design, Sneha Pai, writes about VA's new phase of modernization — where major investments in AI, commercial platforms, and multi-channel service create the opportunity to design one cohesive, trustworthy Veteran experience, and why bridging commercial and public sectors is more critical than ever.
Nava’s VP of Design and Research, Senongo Akpem, speaks with Civic Tech Chat on the shifts in the direction of the design and research practice, innovative practices to build capacity and leadership within it, and its future as new tools like artificial intelligence emerge and become part of it.
